Executive leadership strategist, speaker, founder and CEO of The Beryl Companies, and co-author along with Britt Berrett, of the provocative and change oriented book Patients Come Second: Leading Change by Changing the Way You Leadprovocative and change oriented book Patients Come Second: Leading Change by Changing the Way You Lead, Paul Spiegelman, describes how leaders must focus on engaging their employees to create a superior customer experience. Paul Spiegelman provides insights into how most leaders have things backwards regarding employee engagement and customer experience. Instead of focusing on the patient or customer, Paul Spiegelman makes the provocative statement that engaging the employee first provides an even better patient or customer experience. To make this change, Paul recommends a fresh approach to leadership that creates a culture of employee engagement that flows through to the end customer, client, or patient. Paul shares the strategies and techniques for making this transformation effectively and in a way that is designed to last.
Paul Spiegelman is my internet radio show guest on Blog Business Success; hosted live on BlogTalkRadio.
The show airs live on Tuesday, June 25, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.
Executive leadership strategist, speaker, founder and CEO of The Beryl Companies, and co-author along with Britt Berrett, of the provocative and change oriented book Patients Come Second: Leading Change by Changing the Way You Leadprovocative and change oriented book Patients Come Second: Leading Change by Changing the Way You Lead, Paul Spiegelman, describes how leaders must focus on engaging their employees to create a superior customer experience. You will learn:
* Why a focus on employee engagement creates an even better customer experience
* How leaders can transform employee engagement to change their organizational culture
* Why employees need a sense of a higher purpose along with the tools to do their jobs
* How to become a new type of leader that leads change the right way
Paul Spiegelman (photo left) is founder and CEO of The Beryl Companies, which includes--among other companies--BerylHealth, a patient experience company dedicated to improving relationships between healthcare providers and consumers; and The Beryl Institute, a membership organization that serves as the premier thought leader on improving the patient experience.
BerylHealth has won nine "best place to work" awards, and in 2012, Spiegelman was honored with the Ernst & Young Entrepreneur of the Year award. He is a sought-after speaker and author on executive leadership, corporate culture, and employee engagement. His views have been published in the New York Times, Inc. magazine, Entrepreneur, the Dallas Morning News, and he has appeared on many radio and television broadcasts.
My book review of Patients Come Second: Leading Change by Changing the Way You Lead by Paul Spiegelman and Britt Berrett.
My book review of Why is Everyone Smiling?: The Secret Behind Passion, Productivity, and Profit by Paul Spiegelman.
Listen live on Tuesday at 8:00 pm Eastern, 5:00 pm Pacific time.
If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.
To call in questions for my guest, the number is: (347) 996-5832
Let's talk with executive leadership strategist, speaker, founder and CEO of The Beryl Companies, and co-author along with Britt Berrett, of the provocative and change oriented book Patients Come Second: Leading Change by Changing the Way You Leadprovocative and change oriented book Patients Come Second: Leading Change by Changing the Way You Lead, Paul Spiegelman, describes how leaders must focus on engaging their employees to create a superior customer experience. Paul Spiegelman provides insights into how most leaders have things backwards regarding employee engagement and customer experience. Instead of focusing on the patient or customer, Paul Spiegelman makes the provocative statement that engaging the employee first provides an even better patient or customer experience. To make this change, Paul recommends a fresh approach to leadership that creates a culture of employee engagement that flows through to the end customer, client, or patient. Paul shares the strategies and techniques for making this transformation effectively and in a way that is designed to last on Blog Business Success Radio.
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